1. Service Agreement
This agreement defines the mutual understanding between Timeless Touch Cleaning Ltd (the "Company") and you (the "Client") regarding the provision of cleaning services. It specifies the scope of work, including detailed service inclusions and exclusions, specific to your chosen cleaning package (e.g., residential, commercial, deep clean). Any variations to the agreed-upon services must be communicated and confirmed in writing prior to service delivery.
2. Payment Terms
Payment for services is due in full upon completion of the cleaning service, unless otherwise agreed upon in a formal contract for commercial clients. We accept various payment methods, including bank transfer, debit, and credit cards. Invoices will be issued promptly after service delivery. Late payments may incur interest charges as stipulated by UK law (005A87% per annum).
2.1 Invoicing and Due Dates
For one-off services, payment is due on the day of service. For recurring services, invoices are typically issued weekly or monthly, with payment due within 7 days of the invoice date.
3. Cancellation and Rescheduling Policy
We understand that circumstances can change. To avoid a cancellation fee, clients are required to provide a minimum of 48 hours' notice for any rescheduling or cancellation of a booked service. Cancellations or reschedules made with less than 48 hours' notice will be subject to a fee equivalent to 50% of the booked service charge. No-shows will be charged the full service amount.
3.1 How to Cancel or Reschedule
Please contact us directly by phone at +441952508857 or email at [email protected] to manage your booking.
4. Liability and Damage
Timeless Touch Cleaning Ltd is fully insured for public liability and property damage. While our team is exceptionally careful, in the unlikely event of accidental damage, please notify us within 24 hours of the service completion with supporting documentation (e.g., photos). We will assess the situation promptly and follow our insurance claim procedure. We are not liable for damage caused by pre-existing conditions or improper installation of certain items (e.g., unsecured pictures, delicate fixtures).
4.1 Reporting Breakage or Damage
All claims must be submitted in writing to [email protected] with a clear description and photographic evidence.
5. Client Responsibilities
- Access: Ensure clear access to the property at the scheduled cleaning time. Failure to provide access may result in cancellation fees.
- Security: Secure any valuable or fragile items, and ensure pets are safely contained or removed from the cleaning areas.
- Information: Inform us of any special instructions, cleaning preferences, or areas requiring particular attention prior to the service.